IDEANET Expands 24/7 Helpdesk for Business and Hospitality Accounts
AUGUST 21, 2024
Jakarta, 22 August 2024: IDEANET has extended helpdesk hours so dedicated internet and managed Wi-Fi accounts can reach a person at any hour, not only inside a weekday window.
The desk handles the ticket: what failed, which site, and whether the next step is a remote change or a visit. Field coordination comes from offices able to dispatch someone: Jakarta at The Convergence Indonesia, Surabaya on Jl. Opak, and Denpasar at Pertokoan Sudirman Agung. A 24-hour phone line does not put a technician in every city at once. It puts the fault in front of someone who can dispatch.
The accounts in scope are dedicated internet and managed Wi-Fi. A project that has not moved into service, or a retail broadband line with a different support arrangement, is not automatically on this desk. The contract says which one applies.
Reach the helpdesk at [email protected], the hotline (021) 150188, or WhatsApp +62 811-1995-8899. Sales questions stay on +62 811-8809-8855. Response targets, if a customer wants them written down, are part of that customer's statement of work. They are not published here.
